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Welcome to the NCLBGC Complaint System

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NCLBGC - Complaint Procedures and Information for Complainants

Complaints against licensed and unlicensed general contractors must be submitted electronically; printed applications and documents mailed to the Board office will be returned. To assist the Board in the investigation, make sure the information you provide is clear, specific, and factual. You may upload documents such as contracts, correspondence, photographs, etc. Once a complaint has been opened and the matter is under investigation, a Board investigator will contact you. However, the Board has the final say on how a complaint is resolved, including whether the complaint is dismissed. Please confirm your understanding to the following:

I understand my complaint is separate from any civil action I may initiate against the contractor, and the Board will not provide me with legal counsel or legal advice.

I understand the Board cannot require the contractor to reimburse me, complete unfinished projects or make repairs.

I understand the Board is not required to obtain my approval before settling or resolving a complaint.

I understand I cannot demand a hearing or demand that the Board take specific action against a contractor.

I understand that once a complaint is opened, the matter is between the Board and the contractor. I understand that I am not a party to the complaint.

The Board has limited authority over licensed general contractors. The Board cannot require a contractor to fix construction defects or reimburse homeowners. Construction issues that are merely cosmetic and workmanship issues that do not violate the building code are outside of the Board’s authority. If a contractor is unlicensed, the Board’s only authority is to seek an injunction in superior court.

To continue, you must confirm your understanding of all six statements above by checking the box beside each statement.